92pak7 Privacy Policy

1. Who We Are

92pak7 operates the online casino and sports betting platform accessible at 92pak7.app (the "Platform"). For the purposes of this Privacy Policy, 92pak7 is the data controller responsible for the personal data you provide when registering for and using the Platform.

References to "92pak7", "we", "us", or "our" in this Policy refer to the entity operating the 92pak7 Platform. If you have any questions about how your data is handled, you may contact us via the details in Section 13 below.

2. Data We Collect

92pak7 collects personal data in the following categories:

• Registration Data: When you create a 92pak7 account, we collect your full name, Pakistani mobile number, date of birth, and chosen login credentials. This information is required to create and maintain your account.
• Identity Verification Data: For account verification purposes and to comply with anti-money laundering obligations, 92pak7 may request a copy of your Computerised National Identity Card (CNIC) or other government-issued identification document.
• Financial Data: When you make deposits or withdrawals, 92pak7 collects payment method details including JazzCash or Easypaisa account numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and transaction records. 92pak7 does not store full bank card numbers or PIN details.
• Transaction & Gaming Data: 92pak7 records all deposits, withdrawals, bets placed, game rounds played, bonus activity, and winnings or losses associated with your account. This data is maintained for regulatory, anti-fraud, and dispute resolution purposes.
• Device & Technical Data: When you access the 92pak7 Platform, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, and session duration. This information helps us maintain platform security and improve performance.
• Communications Data: If you contact 92pak7 support — via live chat, email, or any other channel — the content of those communications and any related metadata are retained for quality assurance and dispute resolution purposes.
• Usage Data: We collect information about how you navigate and interact with the 92pak7 Platform, including pages visited, games played, features used, and time spent on the Platform.

3. How We Use Your Personal Data

92pak7 uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and secure your 92pak7 account, and to process your login requests using your registered mobile number and credentials.
• Payment Processing: To process deposits to your 92pak7 PKR wallet and to execute withdrawal requests to your registered JazzCash, Easypaisa, or bank account.
• Identity & Age Verification: To verify that you are at least 18 years of age and to comply with anti-money laundering obligations, we may process identity documents and cross-reference them against provided registration data.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multiple account registrations, prohibited conduct, and any other activity that violates the 92pak7 Terms and Conditions.
• Responsible Gaming: To apply and monitor responsible gaming restrictions including deposit limits, cooling-off periods, and self-exclusion requests associated with your 92pak7 account.
• Customer Support: To investigate and resolve enquiries, disputes, and complaints submitted to the 92pak7 support team.
• Marketing & Promotions: Where you have consented to receive marketing communications, to send you information about 92pak7 promotions, bonuses, and platform updates. You may withdraw marketing consent at any time through your account settings.
• Legal & Regulatory Compliance: To comply with applicable laws, regulations, and any requests from competent authorities, including the retention of transaction records and identity documentation.
• Platform Improvement: To analyse usage patterns, optimise platform performance, and develop new features for the 92pak7 Platform based on aggregated and anonymised user behaviour data.

4. Legal Basis for Processing

92pak7 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform our obligations to you under the 92pak7 Terms and Conditions — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering, age verification, and record-keeping requirements.
• Legitimate Interests: Processing carried out for 92pak7's legitimate interests, including platform security, fraud prevention, responsible gaming monitoring, and general business operations, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as marketing communications. Where consent is the legal basis, you retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

92pak7 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment Providers: Personal and financial data is shared with payment processing partners — including JazzCash, Easypaisa, and partnered banks — strictly to the extent necessary to process your transactions.
• Game Providers: Where required for the provision of casino games, certain account or session data may be shared with licensed game studios and live dealer operators in an anonymised or minimised form.
• Identity Verification Services: Third-party identity verification providers may receive CNIC or other identity document data for the purpose of verifying your age and identity in compliance with applicable regulations.
• Legal & Regulatory Authorities: 92pak7 may disclose your data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law or a valid legal process.
• Anti-Fraud Networks: In circumstances where fraudulent or prohibited activity is suspected, certain account and transaction data may be shared with anti-fraud services or shared industry databases.

6. Cookies & Tracking Technologies

The 92pak7 Platform uses cookies and similar tracking technologies to operate the Platform, maintain your session, and analyse usage patterns. The following categories of cookies are used:

• Essential Cookies: Required for core Platform functionality, including session management, login state, and security token validation. These cannot be disabled without disrupting Platform functionality.
• Analytical Cookies: Used to collect anonymised data about how users interact with the 92pak7 Platform. This data helps us identify performance issues and improve the user experience.
• Preference Cookies: Store your Platform settings and preferences — such as display language and last-visited section — to personalise your experience across sessions.
• Security Cookies: Support fraud detection and account security functions, including detection of unusual login behaviour and multi-account prevention measures.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain Platform features from functioning correctly. For detailed cookie management instructions, please consult your browser's help documentation.

7. Data Retention

92pak7 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal, regulatory, and operational obligations. Specific retention periods are as follows:

• Account & Registration Data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with applicable record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Identity Verification Documents: Retained for the duration of your account and for a minimum of five years following account closure or the completion of any related AML investigation.
• Support Communications: Retained for up to three years from the date of the communication, or longer where a related dispute remains unresolved.
• Technical & Device Data: Generally retained for 12 to 24 months for security and analytical purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

8. Security Measures

92pak7 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 92pak7 Platform.
• OTP-based login verification linked to your registered Pakistani mobile number, providing a second layer of authentication.
• Encrypted storage of sensitive account and payment data at rest.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular security assessments and monitoring for anomalous account activity.

While 92pak7 takes all reasonable steps to protect your data, no digital system is entirely immune from risk. You are responsible for maintaining the confidentiality of your own 92pak7 login credentials and should notify us immediately if you suspect unauthorised account access.

9. Your Rights Regarding Personal Data

Subject to applicable law, you may exercise the following rights in relation to your personal data held by 92pak7:

• Right of Access: You may request confirmation of whether 92pak7 holds personal data about you and, if so, a copy of that data.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data held on your 92pak7 account.
• Right of Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding legal and regulatory obligations that may require 92pak7 to retain certain data regardless of your request.
• Right to Restrict Processing: You may request that 92pak7 limits its processing of your personal data pending resolution of a disputed data matter.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact 92pak7 support through your account dashboard or using the contact details in Section 13. We will respond to valid requests within a reasonable period. 92pak7 may request identity verification before acting on a data rights request.

10. Children's Privacy

The 92pak7 Platform is strictly intended for users aged 18 years and above. 92pak7 does not knowingly collect, process, or store personal data from individuals under the age of 18. If 92pak7 becomes aware that personal data has been collected from a user who is below the minimum age, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered for or is accessing a 92pak7 account, please contact us immediately using the details in Section 13.

11. Third-Party Links

The 92pak7 Platform does not contain links to third-party websites. This Privacy Policy applies solely to the 92pak7 Platform operated at 92pak7.app. 92pak7 is not responsible for the privacy practices of any external services you may access independently of the Platform.

12. Updates to This Privacy Policy

92pak7 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal standards. When material changes are made, users will be notified via the Platform. The date of the most recent revision is displayed at the top of this Policy.

Your continued use of the 92pak7 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure through your account settings or by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data rights request, or have a concern about how 92pak7 handles your personal data, please contact the 92pak7 support team through the support section within your account dashboard.

Email (plain text, not a link): [email protected]

92pak7 support is available 24 hours a day, seven days a week. For responsible gaming enquiries specifically, please visit our Responsible Gaming page.